> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mastermetrics.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Instagram: Troubleshooting

> What to check when connecting or using the Instagram integration

> [!NOTE]
>
> **Last updated:** 2026-11-12

## Accept every permission on the Facebook screen

The connection fails when any of the permissions requested in the Facebook login window is unchecked. If the source could not be added, connect it again and keep all permissions and all pages selected.

## Instagram accounts must be linked to a Facebook Page

Only Instagram business or creator accounts linked to a Facebook Page can be connected, and the Facebook user who connects needs access to that page.

## How to connect and grant the required Facebook permissions

[How to connect and grant the required Facebook permissions](https://www.loom.com/embed/c0c8fe7fe0274a81a2e26e6a0fa8161d)

## Related

> [card] [Fields catalog](https://docs.mastermetrics.com/en.md)
>
> Browse all sources

> [card] [Facebook Pages](https://docs.mastermetrics.com/en/facebook/metrics.md)
>
> Metrics & Dimensions

> [card] [Shopify](https://docs.mastermetrics.com/en/shopify/metrics.md)
>
> Metrics & Dimensions

> [card] [Tiendanube](https://docs.mastermetrics.com/en/tiendanube/metrics.md)
>
> Metrics & Dimensions


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